East Hartford launches ‘High quality of Life Line’ for complaints

East Hartford residents who see a junked automobile, deserted trash luggage, damaged glass, an out-of-order avenue mild or another type of blight have a brand new hotline to name.

The High quality of Life Line — 860-291-7765 — takes calls about issues. This doesn’t embody crimes and emergencies, which nonetheless must be reported to 911. It additionally doesn’t embody site visitors violations; for these, name 860-528-4401.

The brand new hotline offers residents who wish to enhance the standard of life of their neighborhoods a 3rd level of entry. Individuals can also report issues on the “Report an Subject” tab on the easthartfordct.gov homepage or through the use of the My East Hartford app.

“The aim was to have the ability to present residents who could not have entry to the Web or a pc or a wise cellphone or who is probably not comfy utilizing that know-how to report blight points,” stated Connor Martin, the city’s chief of employees. “It’s only a easy quantity. They’ll discuss to an actual individual.”

He expects senior residents to make use of the road essentially the most.

“We created it for them. They’re essentially the most immune to utilizing apps. We get that,” he stated.

Complaints shall be routed to the right city division to be handled as shortly as potential, Martin stated.

The High quality of Life Line is monitored weekdays from 8:30 a.m. to 4:30 p.m. Voicemails left after enterprise hours shall be handled the following enterprise day.

Martin stated combating blight is a precedence on this mayoral administration.

“We wish to present residents with a correct high quality of life. We’ve had promotional campaigns for the app to get individuals signed up,” he stated. “Residents have actually been very vocal about blight, cumbersome waste, trash, vehicles parked on lawns, excessive grass. We’re responding to their wants.”

The road was launched on April 13. Martin stated nobody has known as it since then, however city officers hope that utilization will improve quickly.

Individuals who name the road are requested to be particular. “There’s a burnt-out avenue mild on my avenue” isn’t particular sufficient. Extra helpful can be, for instance, “I stay at 740 Principal St. and there’s a mild pole proper throughout from my property, close to a bench. The sunshine is out and the fixture is lacking. The pole quantity is 12345.”

One other instance was given. As a substitute of claiming “I’m reporting an deserted car,” the caller ought to say “There may be an deserted car parked at 740 Principal St. on the entrance garden. The car has been there for over per week, it has a lacking tire and a damaged window. It’s there all instances of day, together with in a single day.”

Individuals are requested to depart their names, cellphone numbers and emails to get progress updates, however that data is saved confidential.

Susan Dunne may be reached at [email protected].